Frequently Asked Questions

Coat Details

Is this genuine Mink Fur?

Yes, it is 100% genuine Mink Fur (#notvegan).

Is the fur completely removable?

Yes, the Mink Fur which lines the entire body of the coat can be removed. In addition, the Fox Fur trim can be removed on its own.

How do I clean my True Outliers coat?

We do not recommend cleaning the fur often (because you can't clean fur a million times), but if need be it must be taken to a fur specialist. The outer cotton lining can be washed in the washing machine on the cold setting and hung to dry.

What is fill power?

Fill power is how much down is in the coat. It determines how insulating the down will be. The higher the fill power, the warmer the coat. Our coats have a fill power of 650, which is very warm.

 

Fur Production

Are your furs ethically sourced?

Yes. 

Shipping 

What countries do you ship to?

We ship worldwide.

Do you charge duties?

We are not responsible for duty charges, although you may receive some depending on where you are shipping your coat to.

 

    How long does shipping take?

    Shipping takes 4-7 business days from the day of your order. If you have gotten a customization and/or monogram, shipping may take an additional week. 

    Can I get my coat faster?

    We offer express shipping for a charge of $150 USD and you will receive your coat within 2-4 business days.

     

    Warranty and Returns

    What is True Outlier's Warranty Policy?

    True Outliers coats are made with longevity in mind. True Outliers coats purchased from authorized retailers (and us, duh!) are under a full warranty against any defects that may appear when received. If there is an issue with a manufacturing defect, we will repair your coat free of charge.

    The True Outliers warranty does not cover any damage that the consumer may have done to the garment including accidents, improper care, negligence, or normal wear and tear (this includes getting into a fight and being pushed into the snow and ripping your coat). 

    What is True Outlier's Return Policy?

    Our return policy is not valid on any garment with a customization and/or monogram. Garments with those alterations are not eligible for a return, refund, or exchange.

    Any garment without customization and/or monogram is allowed to be returned/exchanged until 7 days after it is received. In order to be eligible for a return, the garment must be:

    • Unworn
    • Unwashed

    Please note that any shipping charges will not be refunded. True Outliers has the right to refuse a return if the garment is not in the condition that it was received in.

    How do I return an item?

    In the event that you would like to return your purchase, please contact us at customerservice@trueoutliers.com and we will be happy to assist you.